Refund Policy

Refunds are reviewed against scope completion, effort delivered, and contracted commercial terms.

• Services already delivered, submitted, or accepted are generally non-refundable.
• Government fees, statutory fees, and third-party charges are non-refundable unless returned by the issuing authority.
• Any approved exception must be documented in writing by both parties.

Where services are milestone-based, refunds are assessed only for uninitiated future milestones.

• Completed milestones remain billable as per signed scope.
• Partially started milestones may be billed proportionately based on effort and artifacts produced.
• Open claims must include invoice references, engagement name, and reason code.

Submit a formal written request with complete context for internal review.

• Email response@rabinnson.com with subject: Refund Request - [Invoice Number].
• Provide payment proof, engagement details, and specific reason for the request.
• Incomplete requests may require additional documentation before review starts.

Validated requests are typically reviewed within business timelines and processed through the original payment channel.

• Initial acknowledgement is usually shared within 3 business days.
• Final decision timeline depends on scope complexity and third-party dependencies.
• Approved refunds are processed as per banking/payment partner settlement cycles.

If disagreement remains after review, parties should use the dispute process defined in their contract.

• Commercial disputes should cite relevant scope clauses and communication records.
• Parties are encouraged to attempt escalation-based resolution first.
• Unresolved matters follow governing law and contractual jurisdiction.